FAQs

QPay

"QPay Bangladesh" is a revolutionary payment application that enables any bank account, prepaid card, debit card, credit card of Q-Cash member banks to do financial transactions on the go.

Qpay Bangladesh application has many use cases such as mobile recharge, fund transfers, credit card bill payment, transfer money to MFS accounts, withdraw Cash from ATM Booths, pay utility (water, gas, electricity, Satellite TV) bills, make QR payments etc.

To avail these features you need to add/link at least one of your debit/credit/prepaid cards to the Qpay application and then you will be able to appreciate the convenience of using Qpay application.

You can download the application by searching for it in Google Play Store for Android version and Apple App Store for iOS version.
App Store
Play Store

Minimum requirement to use Qpay is:
  • For iOS: Version 9 and up.
  • For Android: Version 7 and up.

You can get in touch with the customer support executives by calling or sending us an email at the following:

Please follow the steps to create your Qpay account:
  • Step-1: Open your Qpay app.
  • Step-2: Tap on "Sign Up" and click on "Continue".
  • Step-3: Verify mobile number using One time password (OTP).
  • Step-4: Set up a Personal Identification Number (PIN). Your temporary account has been created.
  • Step-5: Login using mobile number and PIN.
  • Step-6: Verify email address using OTP.
  • Step-7: Take a selfie.
  • Step-8: Enter personal information by capturing NID card's front and back images.
  • Step-9: Verify profile picture and NID card's information.
  • Step-10: Click on "Submit".
  • Step-11: Your account has been created.

Kindly follow the steps to transfer funds from any card to a bank account:
  • Step-1: Log in to the Qpay application.
  • Step-2: Click on "Fund Transfer".
  • Step-3: Select your linked card by tapping "Select Source".
  • Step-4: Select your linked bank account by tapping "Select Destination".
  • Step-5: Enter Amount.
  • Step-6: Click "Next".
  • Step-7: Click on "Generate OTP"
  • Step-8: Enter OTP.
  • Step-9: Your transaction is complete.
Note: Fees applicable. Please check the app or website for fee details.

Kindly follow the steps to add a beneficiary in Qpay:
  • Step-1: Log in to the Qpay application.
  • Step-2: Click on "Add Beneficiary".
  • Step-3: Select the beneficiary type.
  • Step-4: Select Bank/Financial Institution of the beneficiary.
  • Step-5: Insert card/account number.
  • Step-6: Enter a short name.
  • Step-7: Click on ‘Confirm’.
  • Step-8: Your beneficiary has been added.

You can reset your PIN by following the steps below:
  • Step-1: Log in to the Qpay application.
  • Step-2: Tap "More" on the bottom navigation bar.
  • Step-3: Click on "Change PIN".
  • Step-4: Enter existing PIN, new PIN and confirm PIN.
  • Step-5: Click on "Confirm".
  • Step-6: Your PIN will be reset successfully.

Guidelines for PIN set up:
  • Step-1: PIN code must be 6 digits in length.
  • Step-2: Use only numeric digits when entering your PIN.
  • Step-3: Do not use zero (0) as the first digit of your PIN.
  • Step-4: Do not use sequential or same numeric digits consecutively as your PIN; E.g. 123456, 987654, 112376, 333444, 555555 etc.
  • Step-5: You can not repeat the last 5 used PIN codes as your new PIN.
Note: Fees applicable. Please check the app or website for fee details.

Yes, You can do transactions 24/7, 365 days.

Requirements to open a Qpay account:
  • Bangladeshi Citizen.
  • 18 years of age or above.
  • Have a valid mobile phone number.
  • Have a valid email address.
  • Have a valid Bangladeshi smart/old/temporary National Identity Card (NID).

You can create a new PIN by following the steps below:
  • Step-1: Open Qpay application.
  • Step-2: Tap "Forgot PIN" on the login page.
  • Step-3: Enter your mobile number.
  • Step-4: Contact Qpay Support Team by pressing the Call icon or dial +8809666727279.
  • Step-6: Insert the OTP.
  • Step-7: Enter a new PIN.
  • Step-8: Confirm the new PIN.
  • Step-9: Tap "Confirm".
  • Step-10: PIN will be reset successfully.
Note: In addition to this, you can also send us an email at support@qpaybd.com.bd.

If you enter the wrong PIN 5 consecutive times, your Qpay account PIN will be temporarily blocked for 5 minutes. After 5 minutes you can again. However, if you totally forget your PIN, you have to follow the instructions of the Forget PIN feature.

Call our helpline at +8809666727279 or email us at support@qpaybd.com.bd immediately.

An OTP will be sent to your registered mobile number. You have to use that OTP to log in to the Qpay application from the new device.

Call our helpline at +8809666727279 or email us at support@qpaybd.com.bd and we will update your information after verification.

You can withdraw cash from any ATM in Bangladesh that supports QCash network using our QPay application.
ATM Cash Withdrawal is completed in two parts. Firstly, you have to generate a Cash by Code using the Qpay application. Afterwards, you have to use that Cash by Code to withdraw Cash from any Q-Cash supported ATM booths.
Kindly follow the steps to use ATM Cash Withdrawal feature of Qpay:
Part-1: Generate Cash by Code:
  • 1. Log in to the Qpay application.
  • 2. Click on "Cash by Code".
  • 3. Select your linked card by tapping "Select Source".
  • 4. Enter Amount.
  • 5. Agree to the terms and conditions by checking the box.
  • 6. Click "Next".
  • 7. Click on "Generate OTP".
  • 8. Enter OTP.
  • 9. Your token for ATM Cash Withdrawal is generated.
Part-2: Withdraw cash from ATM booth:
  • 10. Go to the designated Q-Cash supported ATM booth.
  • 11. Select the cash out option from QPay.
  • 12. Enter registered mobile number.
  • 13. Enter Cash by Code token.
  • 14. Enter withdrawal amount.
  • 15. Click "OK".
  • 16. Collect cash from ATM machine.

You will be charged only when you generate the Cash by Code using the Qpay application, not during the actual cash withdrawal from ATM booths. For further details, please check the Fee calculator menu.

Each transaction has a limit. To check your limit:
  • Go to Dashboard
  • Click on More in bottom navigation bar
  • Click on Limit

Please find the fees table below:
# Service/Feature Slab
(in BDT)		 Fee
(in BDT)		 Per Transaction Limit
Min Max
Daily Transaction
Max Count Max Volume
Monthly Transaction
Max Count Max Volume
VAT
1 Mobile Rechange N/A N/A
10 2000
5 5000
100 50,000
N/A
2 Fund Transfer
500 - 5,000
5,001 - 10,000
10,001 - 20,000
20,001 - 50,000
50,001-100,000
10
15
20
35
45
500 100,000
5 100,000
100 10,00,000
15%
Exclusive
3 Credit Card Bill Payment
0 - 20,000
Above 20000
20
0.10%
of
Transaction Amount
0 200,000
2 400,000
5 10,00,000
15%
Exclusive
4 Wallet Transfer
(bKash Cash-in)		 N/A N/A
50 30,000
5 30,000
25 200000
N/A
5 Cash by Code
500 - 5000
5500 - 10000
10500 - 20000
20
30
40
500 20,000
5 100,000
100 10,00,000
15%
Exclusive
6 ATM Cash Withdrawal
500 - 5000
5500 - 10000
10500 - 20000
N/A
N/A
N/A
500 20,000
5 100,000
100 10,00,000
N/A
7 QR Payment N/A N/A
100 100,000
5 100,000
100 10,00,000
N/A
8 Akash DTH Bill Payment N/A N/A
10 10,000
5 50,000
100 100,000
N/A
9 Bill Payment
1 - 600
601 - 1000
1,001 - 3,00,000
6
9
1%, Max 30 Taka
1 3,00,000
10 3,00,000
50 5,00,000
15% Inclusive
Note: Qpay Bangladesh reserves the right to change the fee structure at its discretion.

For finding the ATM Booth kindly press the URL: ATM Booth List

Minimum requirement to use Qpay is:
  • MBL - Mercantile Bank Limited
  • BAL - Bank Asia Limited
Note: More banks with this feature will be coming soon.